Returns & Exchanges
At Prop Money, we prioritize customer satisfaction and offer a straightforward 30-day return window for all unused and unopened cinematic currency products. If your order does not meet your production needs, we are here to assist with a quick exchange or full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the prop money in its original plastic wrap and protective packaging to ensure the items remain crisp and undamaged during transit.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our warehouse team verifies that the props are in their original, unused condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing